Tuesday, October 2, 2007

Oh Bartender!


I watched...

She moves hurriedly behind the bar trying to keep up. She occasionally falls behind when the service side grabs her attention. She appears to be doing her best to please everyone - tossing out an "I'm sorry", or "I'll be right there". It seems like she needs help, but she insists that she doesn't. She fights her way through the backlog as she picks up her pace. She delivers the drinks quickly and moves on to the next. Occasionally, she will deliver drink number two or three to a bar customer instructed by just a nod. When she catches up, she'll ring in the drinks she has served on the fly that she didn't ring in before. Sometimes she might miss one here and there. After all the tabs are many and she's very busy.

In moments when she isn't preparing a drink, she keeps the counter and equipment clean and flashes a pretty smile. When the bar customer is done, she will often charge him for one or two beers when he had three or four. She's just charging what's on the tab.

She uses the frenzy of the rush and the timing of her transaction recognition (ring up that tab) to be in temporary disarray. While she would not charge a customer and pocket the money - that would be stealing (oh no never) - she manages to let the bar customer get more than he paid for. The bar customer wins. She gives the impression and he believes that the bar tender is "taking care" of him. What a nice gal. He leaves a fat tip, probably the equivalent of that extra drink that got lost in the shuffle.

She is not frantic and confused and doing her best to cope. She doesn't want or need help at the bar because that ruins her act. She plays dumb, but by shifting the cash from a purchase to a tip, she is clever and she is stealing. Oh yes she is.

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